Returns & Exchanges

What if my order is not correct?
Every so often mistakes do happen, but we do our best to fix them and correct any issues you may have. If you have noticed that we have made a mistake with your order, please contact 714.998.6768 or email us at concierge@orisue.com, and we will look into it. Please include your order reference at all times when e-mailing customer services.

How do we accept returns?
We are happy to refund any purchases provided they are returned by registered mail in their original condition, to the address below, within 14 working days from receipt. Please be sure to clearly mark your return shipment as returned goods on any customs or postal forms. We will refund any sums that you have paid to us with the exception of postage and packing. Only products that are in their original condition will be refunded, others will be returned to the customers at their own cost.

How do I return an order?
Please return all parcels by registered mail in their original condition, to the address below, within 14 working days from receipt. Please be sure to clearly mark your return shipment as returned goods on any customs or postal forms.

To download a returns form please click here.

Orisue Online Store
Attention: Returns
1580 N. Batavia St. Unit 4
Orange, CA 92867
U.S.A.